GDPR Compliance

Last Updated: May 18, 2025

1. Introduction

At Busy Bee Cleaning Services Ltd, we are committed to protecting and respecting your privacy and complying with the General Data Protection Regulation (GDPR). This GDPR Compliance Statement explains how we collect, use, and protect your personal data in accordance with the GDPR.

2. Data Controller

Busy Bee Cleaning Services Ltd is the data controller responsible for your personal data. Our contact details are:

3. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this GDPR Compliance Statement. If you have any questions about this statement or how we handle your personal information, please contact the DPO at contact@busybee-cleaningservices.co.uk .

4. Lawful Basis for Processing

We process your personal data on the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right to be informed: You have the right to be informed about the collection and use of your personal data.
• Right of access: You have the right to request a copy of the information that we hold about you.
• Right of rectification: You have the right to correct data that we hold about you that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data.
• Right to data portability: You have the right to have the data we hold about you transferred to another organisation.
• Right to object: You have the right to object to certain types of processing such as direct marketing.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to automated decision-making including profiling.

6. How to Exercise Your Rights

To exercise any of your rights, please contact us using the details provided in Section 2. We will respond to your request within one month. There is no fee for making a request, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA) unless adequate protection measures are in place.

10. Complaints

If you have a complaint about our use of your personal data, please contact us in the first instance, and we will do our best to resolve the issue. If we cannot resolve your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

11. Changes to This GDPR Compliance Statement

We may update our GDPR Compliance Statement from time to time. We will notify you of any changes by posting the new statement on our website and updating the "Last Updated" date.